Office Policies

Appointments

  • Patients are seen by appointment only.

  • Patients who arrive late for their appointment will be seen after those who have arrived on time, if the schedule permits; otherwise they will be rescheduled.

  • Please notify us immediately if you must cancel or reschedule your appointment.

  • Failure to notify us that you will not be able to keep your scheduled appointment constitutes a missed appointment.

  • Missed appointment policy:

    • After the first missed appointment within a 12-month period, you will be contacted to reschedule the missed appointment.

    • If the appointment is missed a second time within a 12-month period, you will be sent a reminder that you missed your appointment, and it may be rescheduled.

    • If the appointment is missed a third time within a 12-month period, it may be necessary to ask you to find another physician or clinic to provide your care.

Insurance

  • Please call your insurance prior to your appointment for benefit information.

  • We accept nearly all major medical insurances and will file your claims for you.

  • Please notify us immediately of any insurance changes.

Payment Policy

  • Payments can be made in the form of cash, check, or credit card.

  • You will be expected to pay your insurance co-pay every time you see a provider. Co-pays cannot be billed. You will be expected to pay your coinsurance and any unmet deductible.

  • All charges will be filed to your insurance unless otherwise requested.

  • Once your insurance has processed, you will receive a statement from Saline Heart Group by mail.

  • You will be responsible for all non-covered charges not payable by your insurance company.

  • All charges are expected to be paid in full unless prior arrangements have been made.

  • Uninsured patients are required to pay a $300.00 deposit at the time of visit. Payment arrangements can be made on the remaining balance.

Phone calls

  • If you are experiencing an emergency, please call 911 or visit the nearest emergency room.

  • When calling our office, please select the appropriate extension listed by the automated system.

  • You may have to leave a voicemail. Messages received before 3:00 pm will be addressed that day. Messages received after 3:00 pm may be addressed the following business day.

Prescription Refills

  • We only refill medications that we actively manage.

  • You must have been seen by a Saline Heart Group provider within the past year to qualify for prescription refills.

  • If you require an appointment to qualify for a refill, please call our office and we will be happy to schedule you an appointment.

  • If you are due for a refill on a medication we manage, please call your pharmacy and they will contact our office for refill authorizations.

  • Please allow 3 business days for refill requests to be completed.

  • Prescriptions will not be refilled on Friday afternoons. We suggest you check your medications prior to any vacations, holidays, and weekends to assure an ample supply during these times.

Medical Records

  • Saline Heart Group complies with the Federal Health Insurance Portability and Accountability Act (HIPAA).

  • Patients requesting medical records will need to sign a Medical Record Release Form. Please call our office for assistance.

  • Physician offices may fax a request to 501-315-3411.